You need only to send us a mail at firstname.lastname@example.org with your name and the order number.
Orders to Mainland France
Luciole et Cie pays in part the return costs for all items, no matter what the weight and size of your order. You can receive a pre paid, Colissimo return label.
From abroad, the return costs are at your expense.
Can I exchange an item?
Of course! If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference. Luciole et Cie pays for the shipment of the new item.
Which items ordered on the website can be returned?
All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.
If Luciole et Cie makes an error in your order, the return shipping fees shall be refunded by Luciole et Cie. In such a case, please contact our Customer Service team at email@example.com
What is the deadline for returning an item?
You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.